MUA INSURANCE COMPANY KENYA
MUA Insurance (Kenya) Limited, formerly known as Phoenix of East Africa Assurance Company Ltd, has been a prominent provider of short-term (general) insurance in the Kenyan market since 1912
. As a subsidiary of the Mauritius Union Assurance (MUA) Group, it is regulated by the Insurance Regulatory Authority (IRA) of Kenya
. Following its acquisition of Saham Kenya in 2020, MUA significantly expanded its footprint and capabilities within the country
Below is a detailed breakdown of the products, coverage, and services offered by MUA Insurance in Kenya:
1. Personal Insurance Products & Coverage
MUA Kenya offers a variety of insurance solutions designed to protect individuals and families against everyday risks:
- Motor Insurance: They provide comprehensive coverage for private and commercial vehicles, which can be easily quoted and purchased online.
- Health Insurance: MUA offers comprehensive medical covers, including the “Tulizo Bora” plan for individuals and families, as well as specialized Group & Corporate Medical Insurance for businesses.
- Travel Insurance: They offer a range of online travel policies that can be purchased in minutes, including specific plans like Easy Go Africa, Easy Go Schengen, Easy Go Worldwide, Easy Go Student, and Easy Go Inbound
Domestic Package Insurance: This provides protection for homes, buildings, and household contents against various perils such as fire, theft, and natural disasters. - Personal Accident Insurance: This covers policyholders against accidental bodily injury, disability, or death, and is accessible via digital platforms
2. Commercial & Corporate Insurance Coverage
For businesses, MUA Kenya provides a robust suite of commercial lines to protect corporate assets and operations:
- Property & Fire Insurance: Coverage for commercial and industrial properties against fire and allied perils.
- Marine Insurance: Protection for cargo, goods in transit, and hulls against the perils of the sea and transportation risks.
- Engineering Insurance: Specialized covers for machinery breakdown, contractors’ plants, and erection all-risks
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- Liability & Professional Indemnity: Solutions that protect businesses and professionals against legal liabilities and claims arising from professional negligence or errors
- Cyber Insurance: Coverage designed to protect companies against modern digital threats, including data breaches and cyberattacks
- Specialized Covers: Following their expansion, they also offer niche covers such as Aviation insurance and Political Violence insurance
3. Key Services & Innovations
MUA Kenya has heavily invested in customer convenience and digital accessibility:
- Digital Platforms & USSD: The company is strongly focused on digital innovation, allowing customers to buy travel and motor insurance online, and even access accidental death cover via a USSD mobile application
- Strategic Partnerships: To enhance service delivery, MUA Kenya has partnered with platforms like MyDawa to introduce greater convenience and integrated health services for their clients
- Branch Expansion: MUA is actively growing its physical presence to better serve its customers, recently upgrading its Mombasa branch to deepen its penetration in the coastal market
- Tailored Corporate Solutions: They provide customized group medical and corporate insurance packages designed to be both affordable and comprehensive for businesses operating in Kenya and the wider East African region
